Our toys are great.
But sometimes, things don't go to plan.
That’s where our warranty comes in – to help you when something goes wrong.
We provide a warranty for our products for a period of 6 months (or any time stated in the warranty information enclosed with your product) for defects owing to faulty workmanship or materials. Full details of these terms can be found in our Terms & Conditions.
This warranty covers working parts that affect the function of the device. It does not however cover cosmetic deterioration resulting from fair wear and tear; damage caused by accident; misuse; or neglect. Any attempt to dismantle or take apart the device will void the warranty.
Have a technical issue?
Step 1: Checkout our Technical FAQ page
Before contacting us, take a look at our Technical FAQ page. You might find the answer you're looking for here without needing to wait for a response from our team.
Step 2: Submit a Support Request
If you couldn't find the answer you were looking for on our FAQ page, please get in touch with us via our support request form.
When submitting your request, please give as much information about the issue as possible.
Step 3: Support Request Review
Once submitted, you will receive an email containing your case ID. Please use this any future communication with us. Our team will review your request and respond within 24 hours. They will provide technical support and where required, advise on the next steps of our warranty claim process.
Step 4: Warranty Claim
Our team will require further information from you to assess whether you are eligible for a replacement under our warranty.
The team will require reasonable evidence that the date of this claim is within the warranty period. For purchases made through approved resellers and stockists, the original purchase receipt will be required.
Every claim is treated on a case-by-case basis. We recommend you keep your original purchase receipt together with these warranty conditions for the duration of the warranty period.
Step 5: Replacement Issued
The faulty product must be returned to us before a replacement can be issued, we will cover the postage costs for this. The team will provide you with a returns address label for where to send this once we have reviewed and accepted your claim.