Orders & Promos
Order Information
Can I amend an order after I have placed it?
We’re really quick at packing your order up which means we can’t make any changes once you’ve placed it. This includes changing the delivery option, delivery address or payment method.
However, you may be able to cancel your order and place a new one instead. Please contact us so we can see whether this is possible before placing a new order.
Can I cancel an order after I have placed it?
If you are a consumer in the European Union, you have a legal right to a “cooling-off” period within which you can cancel your order for any reason. This period begins once your order is submitted and we have sent you your order confirmation. You may also cancel for any reason before we send the order confirmation.
In addition, we offer a further goodwill guarantee which extends the legal cooling-off period within which you may change your mind, cancel, and return the Goods as detailed below. The legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the Goods. Our goodwill guarantee extends this period to a total of 30 calendar days. Please see our terms and conditions.
If you wish to exercise your right to cancel under this, you must inform us within the cooling-off period (as extended by our goodwill guarantee). We need written confirmation of cancellation from you, so you’ll need to get in touch with us via our online form on the contact us page. Select “A cancellation request” as the reason for you contacting us.
If the goods have been dispatched or you have already received you order, you will need to return the items from the order that you wish to cancel. Please see our Delivery & Returns page for more information.
Please note, we are unable to accept a cancellation or return for consumables including lubricants, condoms or cleansers.