Terms & Conditions

TERMS & CONDITIONS

BACKGROUND

These Terms & Conditions, together with any and all other documents referred to herein, set out the terms under which Goods are sold by Us to consumers through this website, www.kandid.com (“Our Site”). Please read these Terms & Conditions carefully and ensure that you understand them before ordering any Goods from Our Site. You will be required to read and accept these Terms & Conditions when ordering Goods. If you do not agree to comply with and be bound by these Terms & Conditions, you will not be able to order Goods through Our Site. These Terms & Conditions, as well as any and all Contracts, are in the English language only.

You will be asked to confirm you have read and agree to strictly follow and comply with the safety use notice before you can complete the order process. This is included below the Terms & Conditions.

1. DEFINITIONS AND INTERPRETATION

1.1 In these Terms & Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Contract” means a contract for the purchase and sale of Goods, as explained in Clause 8;

“Goods” means the goods sold by Us through Our Site;

“Goodwill Guarantee” means the goodwill guarantee offered by Kandid London Limited which exists to enhance the legal rights of Our customers to change their mind and return Goods to Us;

“Order” means your order for Goods;

“Order Confirmation” means our acceptance and confirmation of your Order;

“Order Number” means the reference number for your Order; and

“We/Us/Our” means Kandid London Limited, a company registered in England under 11694880 whose registered address is 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

2. INFORMATION ABOUT US

2.1 Our Site – www.kandid.com is owned and operated by Kandid London Limited

2.2 Our VAT number is 327779458.

3. ACCESS TO AND USE OF OUR SITE

3.1 Access to Our Site is free of charge.

3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.

3.3 Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

3.4 Use of Our Site is subject to our Website Terms of Use. Please ensure that you have read them carefully and that you understand them.

4. AGE RESTRICTIONS

4.1 Consumers may only purchase Goods through Our Site if they are at least 18 years of age.

4.2 By placing an order with Us, you declare that you are of the appropriate legal age to purchase the items. If we discover that you are not legally entitled to order certain goods, we will not be obliged to complete the order.

5. BUSINESS CUSTOMERS

These Terms & Conditions do not apply to customers purchasing Goods in the course of business.

6. INTERNATIONAL CUSTOMERS

We supply Our Goods to customers in Australia, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom, United States of America.

7. GOODS, PRICING AND AVAILABILITY

7.1 We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods. Please note, however, the following:

7.1.1 Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;

7.1.2 Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary.

7.2 Please note that sub-Clause 7.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not to different Goods altogether. Please refer to Clause 11 if you receive incorrect Goods (i.e. Goods that are not as described).

7.3 Where appropriate, you may be required to select the required size, model, colour of the Goods that you are purchasing.

7.4 We cannot guarantee that Goods will always be available. Stock indications are provided on Our Site.

7.5 Minor changes may, from time to time, be made to certain Goods between your Order being placed and Us processing that Order and dispatching the Goods, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues. Any such changes will not change any main characteristics of the Goods and will not normally affect your use of those Goods. However, if any change is made that would affect your use of the Goods, suitable information will be provided to you.

7.6 We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any order that you have already placed (please note sub-Clause 7.9 regarding VAT, however).

7.7 All prices are checked by Us before We accept your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your Order, we will simply charge you the lower amount and continue processing your Order. If the correct price is higher, We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond. If We do not receive a response from you within 5 days, We will treat your Order as cancelled and notify you of this in writing.

7.8 In the event that the price of Goods you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.

7.9 All prices on Our Site include VAT. If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment. No VAT will be added for non-EU customers.

7.10 Delivery charges are not included in the price of Goods displayed on Our Site. For more information on delivery charges, please refer to our delivery page. Delivery options and related charges will be presented to you as part of the order process.

8. ORDERS – HOW CONTRACTS ARE FORMED

8.1 Our Site will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.

8.2 If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your Order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end. If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.

8.3 No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that we have accepted it. Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.

8.4 Order Confirmations shall contain the following information:

8.4.1 Your Order Number;

8.4.2 Confirmation of the Goods ordered including full details of the main characteristics of those Goods;

8.4.3 Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges.

8.5 In the unlikely event that We do not accept or cannot fulfill your Order for any reason, We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 days.

8.6 Any refunds due under this Clause 8 will be made using the same payment method that you used when ordering the Goods.

9. PAYMENT

9.1 Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process. Your chosen payment method will not be charged until We dispatch your Goods.

9.2 We accept the following methods of payment on Our Site:

9.2.1 PayPal;

9.2.2 MasterCard;

9.2.3 Visa;

9.2.4 American Express;

9.2.5 Amazon Pay;

9.2.6 Klarna.

9.3 The following is applicable for customers selecting “Klarna” as the payment option at checkout.

9.3.1 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

9.3.1.1 Pay in [30] days: The payment period is 30 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United KingdomGermanySwedenNorwayDenmarkFinlandAustriaSwitzerland and the Netherlands.

9.3.1.2 Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United KingdomGermanySwedenNorwayDenmark and Finland.

9.3.2 The payment methods Pay in [30] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.

10. DELIVERY, RISK AND OWNERSHIP

10.1 All Goods purchased through Our Site will normally be delivered within 30 calendar days after the date of Our Order Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of Our control, for which see Clause 14).

10.2 If We are unable to deliver the Goods on the delivery date, the following will apply:

10.2.1 If no one is available at your delivery address to receive the Goods and the Goods cannot be posted through your letterbox, We will leave a delivery note explaining how to rearrange delivery or where to collect the Goods;

10.2.2 If you do not collect the Goods or rearrange delivery within 14 calendar days, We will contact you to ask you how you wish to proceed. If we cannot contact you or arrange redelivery or collection, We will treat the Contract as cancelled and recover the Goods. If this happens, you will be refunded the purchase price of the Goods themselves, but not the cost of delivery. We may also bill you for any reasonable additional cost that we incur in recovering the Goods.

10.3 In the unlikely event that We fail to deliver the Goods within 30 calendar days of Our Order Confirmation (or as otherwise agreed or specified as under sub-Clause 10.1), if any of the following apply you may treat the Contract as being at an end immediately:

10.3.1 We have refused to deliver your Goods; or

10.3.2 In light of all relevant circumstances, delivery within that time period was essential; or

10.3.3 You told Us when ordering the Goods that delivery within that time period was essential.

10.4 If you do not wish to cancel under sub-Clause 10.3 or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date. If We fail to meet the new deadline, you may then treat the Contract as being at an end.

10.5 You may cancel all or part of your Order under sub-Clauses 10.3 or 10.4 provided that separating the Goods in your Order would not significantly reduce their value. Any sums that you have already paid for cancelled Goods and their delivery will be refunded to you within 14 days. Please note that if any cancelled Goods are delivered to you, you must return them to Us or arrange with Us for their collection. In either case, We will bear the cost of returning the cancelled Goods.

10.6 Delivery shall be deemed complete and the responsibility for the Goods will pass to you once We have delivered the Goods to the address including, where relevant, any alternative address you have provided.

10.7 Ownership of the Goods passes to you once we have received payment in full of all sums due (including any applicable delivery charges).

10.8 Any refunds due under this Clause 10 will be made using the same payment method that you used when ordering the Goods.

11. FAULTY, DAMAGED OR INCORRECT GOODS

11.1 By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences). If any digital content is included in the Goods, that digital content must also conform. If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Goods, please contact Us at support@kandid.com or submit a support request on our online form as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement. Your available remedies will be as follows:

11.1.1 Beginning on the day that you receive the Goods (and ownership of them) you have a 30 calendar day right to reject the Goods and to receive a full refund if they do not conform as stated above.

11.1.2 If you do not wish to reject the Goods, or if the 30 calendar day rejection period has expired, you may request a repair of the Goods or a replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, We may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund. If you request a repair or replacement during the 30 calendar day rejection period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods. If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.

11.1.3 If, after a repair or replacement, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund.

11.1.4 If you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Goods.

11.1.5 Within a period of six years after you have received the Goods (and ownership of them), if the Goods do not last a reasonable length of time, you may be entitled to a partial refund. Please be aware that after six months have passed since you received the Goods, the burden of proof will be on you to prove that the defect or non-conformity existed at the time of delivery.

11.2 Please note that you will not be eligible to claim under this Clause 11 if We informed you of the fault(s), damage or other problems with the Goods before you purchased them (and it is because of the same issue that you now wish to return them); if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that you may not return Goods to Us under this Clause 11 merely because you have changed your mind. If you are a consumer in the European Union you have a legal right to a 14 calendar day cooling-off period ,which is further supplemented by Our Goodwill Guarantee, bringing it to a total of 30 calendar days, within which you can return Goods for this reason. Please refer to Clause 12 for more details.

11.3 To return Goods to Us for any reason under this Clause 11, please visit the returns page on Our Site We will be fully responsible for the costs of returning Goods under this Clause 11 and will reimburse you where appropriate.

11.4 Refunds (whether full or partial, including reductions in price) under this Clause 11 will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund.

11.5 Any and all refunds issued under this Clause 11 will include all delivery costs paid by you when the Goods were originally purchased.

11.6 Refunds under this Clause 11 will be made using the same payment method that you used when ordering the Goods.

11.7 For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

12. CANCELLING AND RETURNING GOODS IF YOU CHANGE YOUR MIND

12.1 If you are a consumer in the European Union, you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason. This period begins once your Order is complete and We have sent you your Order Confirmation, i.e. when the Contract between you and Us is formed. You may also cancel for any reason before We send the Order Confirmation.

12.2 In addition, We offer a further Goodwill Guarantee which extends the legal cooling-off period within which you may change your mind, cancel, and return the Goods as detailed below.

12.2.1 If the Goods are being delivered to you in a single instalment (whether single or multiple items), the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the Goods. Our Goodwill Guarantee extends this period to a total of 30 calendar days.

12.2.2 If the Goods are being delivered in separate instalments on separate days, the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the final instalment of Goods. Our Goodwill Guarantee extends this period to a total of 30 calendar days.

12.3 If you wish to exercise your right to cancel under this Clause 12, you must inform Us of your decision within the cooling-off period (as extended by Our Goodwill Guarantee). You may do so in any way you wish, however for your convenience We offer a cancellation form on Our Site. Cancellation by email or by post is effective from the date on which you send Us your message. Please note that the cooling-off period lasts for whole calendar days. If, for example, you send Us an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted. If you would prefer to contact Us directly to cancel, please use the following details:

12.3.1 Telephone: 0808 196 0980 (freephone);

12.3.2 Email: support@kandid.com;

12.3.3 Post: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX;

In each case, providing Us with your name, address, email address, telephone number, and Order Number.

12.4 We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.

12.5 Please note that you may lose your legal right to cancel under this Clause 12 in the following circumstances:

12.5.1 If the Goods are sealed for health or hygiene reasons and you have unsealed those Goods after receiving them;

12.5.2 If the Goods are likely to deteriorate quickly;

12.5.3 If the Goods have been personalised or custom-made for you;

12.5.4 If your order is lubricants, condoms or cleansers

12.6 Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel under this Clause 12.

12.7 You may return Goods to Us using our returns delivery service, where you can print the returns label. Instructions for this process will be provided once a return request has been submitted. This can be done on our support request page. Please note that you must bear the costs of returning Goods to Us if cancelling under this Clause 12. These costs can be found on our returns page.

12.8 Refunds under this Clause 12 will be issued to you within 14 calendar days of the following:

12.8.1 The day on which We receive the Goods back; or

12.8.2 The day on which you inform Us (supplying evidence) that you have sent the Goods back (if this is earlier than the day under sub-Clause 12.7.1); or

12.8.3 If We have not yet provided an Order Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.

12.9 Refunds under this Clause 12 may be subject to deductions in the following circumstances:

12.9.1 Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them (e.g. no more than would be permitted in a shop). Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge you an appropriate sum if We find that the Goods have been handled excessively.

12.9.2 Standard delivery charges will be reimbursed in full as part of your refund. Please note, however, that We cannot reimburse for premium delivery. We will only reimburse the equivalent standard delivery costs when issuing refunds under this Clause 12.

12.9.3 Return delivery charges with respect to returning Goods to Us as per sub-clause 12.7.

12.10 Refunds under this Clause 12 will be made using the same payment method that you used when ordering the Goods.

13. OUR LIABILITY TO CONSUMERS

13.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms & Conditions (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.

13.2 We only supply goods for domestic and private use by consumers. We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

13.3 Nothing in these Terms & Conditions seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

13.4 Nothing in these Terms & Conditions seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

14. WARRANTY

14.1 We provide a warranty for our product for a period of 6 months (or any time stated in the warranty information enclosed with your product) for defects owing to faulty workmanship or materials.

14.2 Should you discover a defect and notify Us within the warranty period, we may, at our discretion, replace the product free of charge.

14.3 This warranty covers working parts that affect the function of the device. It does not however cover cosmetic deterioration resulting from fair wear and tear; damage caused by accident; misuse; or neglect. Any attempt to dismantle or take apart the device will void the warranty.

14.4 Any claim must be made in writing to us using our warranty request form. Claims must be supported by reasonable evidence that the date of the claim is within the warranty period. For purchases made through approved resellers and stockists, the original purchase receipt will be required. Every claim is treated on a case-by-case basis. We recommend you keep your original purchase receipt together with these warranty conditions for the duration of the warranty period.

14.5 The faulty product must be returned to us before a replacement can be issued.

14.6 We will provide you will a return address for where to send this. Shipping costs are non-refundable.

14.7 Items not covered by this warranty include condoms, cleaners, lubrications, ‘The Silky One’, ‘The Anal One’, ‘The Essential One’.

15. EVENTS OUTSIDE OF OUR CONTROL (FORCE MAJEURE)

15.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

15.2 If any event described under this Clause 14 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:

15.2.1 We will inform you as soon as is reasonably possible;

15.2.2 We will take all reasonable steps to minimise the delay;

15.2.3 To the extent that we cannot minimise the delay, Our affected obligations under these Terms & Conditions (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;

15.2.4 We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;

15.2.5 If the event outside of Our control continues for more than 30 days We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 14 days of the date on which the Contract is cancelled;

15.2.6 If an event outside of Our control occurs and you wish to cancel the Contract as a result, you may do so in any way you wish, however for your convenience We offer a cancellation form on Our Site. If you would prefer to contact Us directly to cancel, please use the following details:

Telephone: 0808 196 0980 (freephone);;

Email: support@kandid.com

Post: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX;

In each case, providing Us with your name, address, email address, telephone number, and Order Number. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 14 days of the date on which the Contract is cancelled.

16. COMMUNICATION AND CONTACT DETAILS

16.1 If you wish to contact Us with general questions or complaints, you may contact Us by telephone at 0808 196 0980 (freephone); by email at support@kandid.com; or by post at 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX.

16.2 For matters relating the Goods or your Order, please submit a request at www.kandid.com/support/request

16.3 For matters relating to cancellations, please submit a request at www.kandid.com/support/request

17. COMPLAINTS AND FEEDBACK

17.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

17.2 All complaints are handled in accordance with Our complaints handling policy and procedure, available on request from Us. Please use the contact information below to request this.

17.3 If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:

17.3.1 By email, addressed to Complaints Team at support@kandid.com;

17.3.2 Using Our complaints form, following the instructions included with the form;

17.3.3 By contacting Us by telephone on 0808 196 0980

18. HOW WE USE YOUR PERSONAL INFORMATION (DATA PROTECTION)

18.1 All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.

18.2 For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy.

19. OTHER IMPORTANT TERMS

19.1 We may transfer (assign) Our obligations and rights under these Terms & Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms & Conditions will not be affected and Our obligations under these Terms & Conditions will be transferred to the third party who will remain bound by them.

19.2 You may not transfer (assign) your obligations and rights under these Terms & Conditions (and under the Contract, as applicable) without Our express written permission.

19.3 The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.

19.4 If any of the provisions of these Terms & Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms & Conditions shall be valid and enforceable.

19.5 No failure or delay by Us in exercising any of Our rights under these Terms & Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms & Conditions means that We will waive any subsequent breach of the same or any other provision.

19.6 We may revise these Terms & Conditions from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms & Conditions as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them. If you do opt to cancel, you must return any affected Goods you have already received and we will arrange for a full refund (including delivery charges) which will be paid within 14 days of your cancellation.

20. LAW AND JURISDICTION

20.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by and construed in accordance with the law of England & Wales.

20.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 19.1 above takes away or reduces your rights as a consumer to rely on those provisions.

20.3 If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

20.4 If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.


SAFETY USE NOTICE

BACKGROUND

Your safety is our priority. When using Our Goods, basic safety precautions should always be followed. You will be asked to confirm you have read and agree to strictly follow and comply with this Safety Use Notice before you can complete the order process.

If you do not agree to comply with and be bound by Our Terms & Conditions and Safety Use Notice, you will not be able to order Goods through Our Site.

1. DEFINITIONS AND INTERPRETATION

1.1. In this Safety Use Notice, unless the context otherwise requires, the following expressions have the following meanings:

“Goods” means all goods sold by Us through Our Site.

“Electrical Goods” means the electrically operated goods sold by Us through Our Site. This includes but is not limited to: The Batty One, The Cocky One, The Cheeky One, The Perky One, The Mini One, The Little One, The Big One, The Small One, The Tiny One, The Ribbed One, The Smooth One, The Wild One, The Unforgettable One, The Rumbly One;

“Other Goods” means all other goods other than Electrical Goods sold by Us through Our Site;

“Our Site” means www.kandid.com which is owned and managed by Kandid London Limited

“We/Us/Our” means Kandid London Limited, a company registered in England under 11694880, whose registered address is 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

1.2. You can contact Us at any time using the following methods:

1.2.1. Complete an online support request here;

1.2.2. Telephone: 0808 196 0980 (freephone);

1.2.3. Email: support@kandid.com;

1.2.4. Post: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX.

2. ELECTRICAL SAFETY INFORMATION

2.1. When using Electrical Goods, basic safety information should always be followed. ALWAYS operate Electrical Goods in accordance with the instructions set out in following sub-clause 2.2, 2.3, 2.4 and 2.5 and 2.6.

2.2. In order to reduce the risk of dangerous electric shocks, injury, fire, burns or electrocution:

2.2.1. DO NOT place or store Electrical Goods or the corresponding chargers in any liquid (other than water in accordance with these instructions);

2.2.2. DO NOT use any Electrical Goods while they are being charged;

2.2.3. DO NOT charge any Electrical Goods whilst they are in, or near to, water or any other liquid;

2.2.4. DO NOT use a power adaptor or charging cable other than one included with the Electrical Goods purchased from Us. If a replacement is needed, please Contact Us;

2.2.5. DO NOT plug the charger into an incorrect voltage source outlet. For the correct voltage specifications refer to the wall plug label;

2.2.6. DO NOT use with voltage converters and plug adaptors;

2.2.7. DO NOT force the charger into an electrical outlet;

2.2.8. DO NOT use the charger if the charger or its wire is damaged in any way;

2.2.9. DO NOT attach any Electrical Goods to corresponding chargers when they are wet, the charger is wet, or your hands are wet;

2.2.10. ALWAYS unplug Electrical Goods from the charger before cleaning (in accordance with these instructions);

2.2.11. ALWAYS ensure that Electrical Goods are dry before connecting them to their corresponding chargers and plugging the charger into an electrical outlet;

2.2.12. ALWAYS connect the charger to a properly grounded electrical outlet;

2.2.13. DO NOT charge any Electrical Goods outdoors;

2.2.14. DO NOT operate or charge Electrical Goods where aerosol products are being used, or where oxygen is being administered;

2.2.15. Whilst some of our Electrical Goods are water resistant and are capable of safe use both in the bath or shower, they should not be submerged for prolonged periods of time and should be dried completely after such use;

2.2.16. DO NOT use Electrical Goods in water of extreme temperature (hot or cold).

2.3. In order to reduce the risk of dangerous electric shocks, injury, fire, burns or electrocution:

2.3.1. ONLY use Electrical Goods in accordance with the instruction manuals provided by Us in the box each of our Electrical Goods are packed in;

2.3.2. DO NOT use Electrical Goods with accessories that are not recommended by Us;

2.3.3. DO NOT attempt to dismantle or otherwise tamper with Electrical Goods, their charger or any other components. Doing so may result in injury and invalidate your warranty;

2.3.4. DO NOT use the charger if the main cord or power supply is damaged, or if the Electrical Goods are not functioning properly;

2.3.5. NEVER operate Electrical Goods if it or any of its components have been dropped, damaged, or are not working in any way (if you encounter any problems, please Contact Us);

2.3.6. DO NOT dispose of any Electrical Goods or any of its components in a fire;

2.3.7. Keep Electrical Goods and their chargers and charger cords away from heated surfaces;

2.3.8. TAKE EXTRA caution when handling Electrical Goods with magnetic charging connectors as the metal connectors are exposed;

2.3.9. DO NOT use the adaptor or charging cable supplied with your Electrical Goods with any other equipment;

2.3.10. The adaptor or charging cable may become hot during use – take care when handling, allowing heat to disperse;

2.3.11. DO NOT cover your Electrical Goods while they are charging, as they may get hot.

2.4. In order to reduce the risk of dangerous electric shocks, injury, fire, burns or electrocution:

2.4.1. KEEP away from children. Our Electrical Goods are not children’s toys;

2.4.2. NEVER attempt to remove the silicone cover/fascia on Electrical Goods;

2.4.3. NEVER operate Electrical Goods without properly fitted and undamaged silicone cover/fascia;

2.4.4. DO NOT operate Electrical Goods if the outer layer of silicone has been damaged;

2.4.5. DO NOT drop Electrical Goods. This could cause irreparable damage and may invalidate warranty;

2.4.6. ALWAYS attach the adaptor or charging cable to Electrical Goods before attaching them to the power outlet. To disconnect, turn the socket off, remove the plug from the outlet, and then disconnect the charger from the Electrical Goods;

2.4.7. ALWAYS dispose of Electrical Goods, the charger and used batteries properly. See clause 5 below for instructions on correct and safe disposal under our Electronic recycling scheme. If in doubt, Contact Us;

2.4.8. DO NOT incinerate Electrical Goods. Batteries may explode if overheated. DO NOT wrap them in paper before discarding;

2.4.9. DO NOT disassemble, crush or puncture the battery, or allow metal objects to contact the battery terminals;

2.4.10. ALWAYS unplug the adaptor or charging cable from the electrical outlet when not in use

2.4.11. DO NOT place your finger or any other part of your body between Electrical Goods and the charger when it is plugged into an electrical outlet;

2.4.12. DO NOT at any time place Electrical Goods or the adaptor or charging cable in a dishwasher, washing machine or boiling water;

2.4.13. DO NOT operate Electrical Goods under a blanket or pillow or other protective layers to prevent the risk of excessive heating and possible fire, electric shock or injury to persons;

2.4.14. DO NOT leave Electrical Goods unattended on any surface while it is operating;

2.4.15. DO NOT use Electrical Goods for any other purpose other than is described in this safety manual.

2.5. ALWAYS exercise caution when using, charging and storing Electrical Goods.

2.6. READ the relevant safety information as advised by Electrical Safety First Organisation (www.electricalsafetyfirst.org.uk/guidance) in regard to using and charging Electrical Goods.

3. MEDICAL CONSIDERATIONS

3.1. None of Our Goods are medical devices. No medical claims are warranted or implied by the use of Our Goods.

3.2. When using Our Goods, medical considerations should be adhered to. ALWAYS operate and use Our Goods in accordance with the considerations set out in following sub-clause 3.3.

3.3. In order to avoid the risk of injury or aggregation of pre-existing medical conditions:

3.3.1. DO NOT use Our Goods in or on body areas other than where it is meant to be used for body massage, intimate stimulation of or lubrication of erogenous zones as advised for each of our Goods;

3.3.2. CONSULT a doctor or medical professional BEFORE using Our Goods if you have an implanted device, such as a pacemaker or if any surgical intervention has been carried out on any relevant body parts;

3.3.3. DO NOT share any of Our Goods (whether electrical or not) with anyone else, as it is important to note that pathogens can be transmitted between people sharing products;

3.3.4. DO NOT use Our Goods if you encounter any discomfort before, during or after use;

3.3.5. DO NOT use Our Goods as a substitute for medical attention;

3.3.6. DO NOT massage Our Goods on a single area for more than 15 minutes;

3.3.7. DO NOT use Our Goods on swollen or inflamed areas of the body or skin lacerations;

3.3.8. DO NOT massage or use Our goods on:

3.3.8.1. Any part of the body if it is painful;
3.3.8.2. Your abdomen if you are pregnant;
3.3.8.3. The upper neck area near the base of the skull.

3.3.9. AVOID contact of Our Goods with the eye or eyelid;

3.3.10. DO NOT use Our Goods on sensitive skin areas or in the presence of poor circulation;

3.3.11. Our Goods are not intended for use by persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of Our Goods (including Clause 1: Electrical Safety Information) by a person responsible for their safety.

3.3.12. ALWAYS clean your Goods in accordance with our advice to reduce the risk of infections;

3.3.13. CONSULT a doctor or healthcare professional if you have concerns regarding your health BEFORE using any of Our Goods.

4. USE, CLEANING & STORAGE

4.1. The lifespan of your Goods will be greatly increased with proper cleaning and storage. Failure to follow these steps may invalidate your warranty.

4.2. In order to safely use your Goods:

4.2.1. ONLY use a premium water-based solution with Our Electrical Goods and/or Other Goods, such as The Silky One;

4.2.2. DO NOT use silicone-based lubricants with Our Electrical Goods and/or Other Goods as this can permanently damage silicone material;

4.2.3. NEVER use massage oils or hand creams or lotions as lubricants for intimate areas;

4.3. In order to safely clean your Goods:

4.3.1. ALWAYS clean your Goods thoroughly before and after each use. To clean, use a dedicated adult toy cleanser such as The Essential One by Kandid. If this isn’t available, use warm water and antibacterial soap, rinse with clean warm water and pat dry with a lint-free cloth or towel;

4.3.2. DO NOT use cleansers containing alcohol, petrol or acetone;

4.3.3. DO NOT place Goods directly into boiling water.

4.4. In order to safely store your Goods when not in use:

4.4.1. DO NOT leave Goods in direct sunlight and DO NOT expose to extreme heat (temperatures above 167°F/75°C);

4.4.2. STORE your Goods in the cotton bag provided by Us with your Goods when not in use.

4.5. Some of our Goods require additional use, cleaning and storage steps:

4.5.1. The Jiggly One

4.5.1.1. ALWAYS disassemble and clean each part of your kegel ball set BEFORE and AFTER each use (silicone girdle and weighted balls)

4.5.2. The Naughty One AND The Kinky One

4.5.2.1. ALWAYS clean leather-based goods with specialist leather cleaner that does not strip the leather of natural oils. We recommend that you purchase this from an appropriate retailer. This leather cleaner should be applied to the product with a damp sponge and dried with a clean towel or soft tissue;

4.5.3. The Cocky One

4.5.3.1. CLEANING THE SILICONE INNER SLEEVE BEFORE AND AFTER USE. Remove the sleeve from the cup, taking care to gently remove the bullet vibrator and connected cable from the sleeve. Rinse the sleeve several times in warm water before using a dedicated adult toy cleanser such as the Essential One by Kandid. DO NOT fully invert the sleeve, as this will cause damage to the silicone. Rinse off the adult toy cleanser and dry the sleeve with a dry, clean cloth before reassembling the sleeve and cup.

4.5.3.2. LUBRICATING THE PRODUCT DURING USE. Lubricate yourself, the sleeve entry and internal canal of the sleeve using a premium water-based solution, such as the Silky One by Kandid.

4.5.3.3. KEEPING YOUR PRODUCT LIKE-NEW BEFORE STORAGE. We recommend using renewing powder to renew and restore your sleeve to its original softness after each use. This can be purchased on Our Site. Generously distribute the powder, ensuring the sleeve is completely coated by a thin layer of powder both inside and out.

5. DISPOSAL INFORMATION

5.1. This is relevant for Electrical Goods only.

5.2. The crossed-out dustbin symbol indicates that Electrical Goods should NOT be treated as household waste, but rather be taken to the appropriate collection point for recycling of electrical and electronic equipment.

5.3. The Waste Electrical and Electronic Equipment (WEEE) Directive requires EU Member States to maximise separate collection and environmentally friendly processing of WEEE. In the UK, distributors (including retailers) are required to provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge.

5.4. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS). To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More wesbite. You can read more about the steps you need to take to recycle your old Electrical Goods by visiting our WEEE Initiative page.

6. DISCLAIMER

6.1. Users of Our Goods do so at their own risk. Neither Us or Our retailers assume any responsibility or liability for the way in which Our Goods are used.

7. CHANGES TO THIS SAFETY USE NOTICE

7.1. We may change this Safety Use Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects safety use information.

7.2. Any changes will be immediately posted on this page and you will be deemed to have accepted the terms of the Safety Use on your first use of Our Site following the alterations. We are under no obligation to inform you of such revisions or changes directly. Therefore, We recommend that you check this page regularly to keep up-to-date.

7.3. This Safety Use Notice was last updated on 26 February 2020.