Warranty Information

Warranty

Our toys are great. But sometimes, things don't go to plan.

That’s where our warranty comes in – to help you when something goes wrong.

We provide a warranty for our products for a period of 6 months (or any time stated in the warranty information enclosed with your product) for defects owing to faulty workmanship or materials. Full details of these terms can be found in our Terms & Conditions.

This warranty covers working parts that affect the function of the device. It does not however cover cosmetic deterioration resulting from fair wear and tear; damage caused by accident; misuse; or neglect. Any attempt to dismantle or take apart the device will void the warranty.

Any claim must be made in writing to us via our warranty request form below. Please provide as much information as you can, as this will help us process your request as quickly as possible.

Claims must be supported by reasonable evidence that the date of the claim is within the warranty period. For purchases made through approved resellers and stockists, the original purchase receipt will be required. We also ask for you to upload a full photo or video showing the product.

Every claim is treated on a case-by-case basis. We recommend you keep your original purchase receipt together with these warranty conditions for the duration of the warranty period.

The faulty product must be returned to us before a replacement can be issued, we will cover the postage costs for this. We will provide you with a returns address label for where to send this once we have reviewed and accepted your claim.

Our toys are great. But sometimes, things don't go to plan.

That’s where our warranty comes in – to help you when something goes wrong.

We provide a warranty for our products for a period of 6 months (or any time stated in the warranty information enclosed with your product) for defects owing to faulty workmanship or materials. Full details of these terms can be found in our Terms & Conditions.

This warranty covers working parts that affect the function of the device. It does not however cover cosmetic deterioration resulting from fair wear and tear; damage caused by accident; misuse; or neglect. Any attempt to dismantle or take apart the device will void the warranty.

Any claim must be made in writing to us via our warranty request form below. Please provide as much information as you can, as this will help us process your request as quickly as possible.

Claims must be supported by reasonable evidence that the date of the claim is within the warranty period. For purchases made through approved resellers and stockists, the original purchase receipt will be required. We also ask for you to upload a full photo or video showing the product.

Every claim is treated on a case-by-case basis. We recommend you keep your original purchase receipt together with these warranty conditions for the duration of the warranty period.

The faulty product must be returned to us before a replacement can be issued, we will cover the postage costs for this. We will provide you with a returns address label for where to send this once we have reviewed and accepted your claim.

Rabbit vibrator being held by model

Submit a Warranty Request.

Submit a Warranty Request.